Troubleshooting App Start

Step 1. If the app is not progressing past the start screen it can likely be fixed with a soft reset / force restart.

How to force restart an iPad

Press and hold the top button and the Home button at the same time for about 10 seconds. When the Apple logo appears, release both buttons.

Step 2. The soft reset did not help.

If the app is still not progressing past the start screen after the restart please contact us.

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