Frequently Asked Questions

Here are the answers to the most common questions we receive.
If you require further information, please contact us.

What is InstantScripts?

We are 100% owned by Wesfarmers, one of the largest and most respected companies in Australia.

Accessing prescriptions for everyday medications, speaking to a doctor, obtaining a medical certificate or getting blood test requests are just some of the online services offered by InstantScripts.

Our large team of Australian-registered doctors work seven days a week and we take great care in providing the highest quality of service to all communities.

We are proud to be able to support the overall healthcare industry to ensure all Australians get the care they need, when they need it

How much does it cost?

New guidelines by the Medical Board of Australia may affect pricing. Learn more.

Online Prescriptions from $19.

Online prescriptions update

New guidelines released by the Medical Board of Australia now require all patients to speak to a doctor prior to accessing online prescriptions.

This requirement applies to all Australian medical clinics.

What does this mean for you?

When requesting an online prescription, you may be asked to speak to an InstantScripts doctor so they can review your medical history and ensure the medication requested is suitable for you.

If approved, you can request a single prescription for that medication online for 12 months in circumstances where you can’t get to your regular doctor. 

If you require a different prescription, you will need to have a new telehealth consultation with one of our doctors. 

We are committed to offering our patients the highest quality service while complying with all Australian medical regulations.

Everyone should have access to the healthcare they need, when they need it, and we strive to deliver fast, convenient access to medical care.

If you would like to learn more about the guidelines from the Medical Board of Australia you can visit their website.

Medical Certificates for $19

Blood Test Referrals for $20

Telehealth Consultations from $49

Treatment Plans from $49

These prices are subject to change.

Who can use InstantScripts?

Anyone of any age in Australia with a Medicare card or IHI number can access InstantScripts for Telehealth Consultations.

However for Online Prescriptions, Medical Certificates, Blood Tests and Specialist Referrals, you must be 18 years old or over.

How do I get a prescription online?

You can request an Online Prescription from InstantScripts for over 300 medications. In some cases, a Telehealth Consultation may be required. Your prescription request will be reviewed by one of our Australian-registered doctors.

If a prescription is approved, a QR code will be sent to your phone and email address that can be taken to any pharmacy for dispensing.

If you’re ineligible, we’ll recommend you complete a telephone consultation with one of our doctors to understand why.

Are InstantScripts doctors real doctors?

You can trust InstantScripts. Every InstantScripts doctor is an AHPRA-registered and fully-insured doctor based in Australia who will adhere to the highest clinical standards.

Your doctor’s prescriber number will be written on any prescription that is prescribed.

What medications are available through InstantScripts?

You can search for your regular medication by visiting our Online Prescription service.

You can then fill out a digital medical consultation form which will be reviewed by one of our Australian-registered doctors.

If approved, our doctors will issue you a prescription which you can take to any pharmacy or have the medication delivered to your home.

If your medication is not listed, or you need to speak to a doctor about your condition, you can request a  Telehealth Consultation.

Our doctors will not prescribe Schedule 8 or Schedule 4D medications. Please do not request an online doctor consultation via our service if you require these medications

Am I guaranteed to receive a prescription?

InstantScripts upholds the highest standards of healthcare. Online Prescriptions will only be issued if deemed appropriate by our doctors.

There are various reasons why you may be declined access for a prescription, such as your responses to our digital medical consultation, your medical history and more.

If you would like to speak to a doctor about your condition, you can request a Telehealth Consultation and a doctor will decide if a prescription is safe to provide.

Do you provide prescription repeats?

While only single prescriptions are available through Online Prescriptions, you can still access repeat prescriptions through InstantScripts.

If you have one of our selected chronic conditions, you can access repeat prescriptions with home delivery through our Treatment Plans.

For all other conditions, you can discuss repeat prescriptions with a doctor by requesting a Telehealth Consultation.

What happens once my prescription is approved?

Once your prescription is approved, a QR code will be sent to your mobile phone and email that you can take to any pharmacy for dispensing of your medication.

If you requested delivery, the medication will be delivered to your door in the time frame notified when ordering your medication.

Can I get a medical certificate online using InstantScripts?

Yes, a doctor can issue you with a Medical Certificate if deemed suitable. The medical certificate will be emailed to you within minutes of the doctor reviewing your digital consultation.

For medical certificates required for more than 1 day, patients must consult with a doctor through a Telehealth Consultation.

Can I get a backdated Medical Certificate?

Our online Medical Certificates can only be issued for the day that it is requested. Our doctors cannot backdate the date that the certificate is issued.

However, the doctor may consider providing a certificate to cover a specified time period that you have been unwell for, via a Telehealth Consultation.

Can I book a doctor’s appointment online?

You can request a Telehealth Consultation and one of our Australian-registered doctors will phone you as soon as possible.

How long will it take for the doctor to call me?

Once you have completed your telehealth consultation request, one of our doctors will be in contact with you as soon as they can.

An indicative wait time will be displayed when you request your consultation. We aim to call all patients back within one hour but this can increase during peak times.

If you still need help, you can raise a request with the customer support team.

How do I get the results from my blood test?

InstantScripts should receive your results within three to seven working days.

Once we’ve received your pathology test results, we will notify you by email, either with the results themselves or to organise a follow up if clinically indicated.

If you need to discuss your results, you can organise a telehealth consultation to speak with one of our doctors or visit your regular GP. We can help organise access to your results to take to your regular GP.

Do I need a Medicare card to use the InstantScripts service?

All requests on our site require an IHI (Individual Health Identifier). Generally, if you have a Medicare card number then you will have an IHI, but you could have an IHI without a Medicare card.

If you do not have a valid Medicare card, you may obtain an Individual Health Identifier (IHI) via Individual Healthcare Identifiers – Services Australia.

Can I use my Concession Card or DVA Card with InstantScripts?

We allow patients to add their Concession Card or DVA Card into their InstantScripts profile.

These details will be applied to any prescriptions issued through our service and may allow for concession medication pricing at the pharmacy.

What happens to my data?

We only collect patient personal information for the purpose of medical consultation.

Patient personal information is stored in secure cloud storage and encrypted in the database.

All data is stored in Australian data centres. Further information can be found in our Privacy Policy.

Are InstantScripts Services Medicare bulk billed?

InstantScripts is not able to provide bulk billed Telehealth Consultations. This means you cannot claim your InstantScripts consultation with Medicare.

Remember that InstantScripts still offers highly competitive pricing for medical services that is often cheaper than out-of-pocket expense on Medicare-funded services.

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© InstantScripts
Level 19, 644 Chapel Street,
South Yarra VIC 3141

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