Do you need help with your child’s health?

Our Australian-registered doctors are available from 6am to midnight, seven days a week, from anywhere in Australia.

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Keeping kids healthy

Healthy children make for happy parents so we’re here for you and your family whenever and wherever you need us.

InstantScripts is Australia’s leading online medical clinic. Our Australian-registered doctors are available seven days a week and can help during the school holidays or on public holidays when it might be hard to get to the doctor.

You can use our online health clinic to speak to a doctor about concerns you may have with your child’s health.

How does it work?

If you would like to use our services on behalf of your child, you just need to set up a family account.

Simply login to InstantScripts and click on the hamburger menu in the top right hand corner.

Select ‘My Profile’ from the drop down menu. You will then see the option to create a family account and you can add as many family members as you like. 

You can then request a telehealth consultation with a doctor.

Go to My Profile
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What do we treat?

If you would like to speak to one of our doctors, we can offer advice over the phone via a telehealth consultation from $49. Our friendly doctors have experience in paediatrics and are available from 6am to midnight, seven days a week. Some of the things we can offer advice on include:

  • Colds/flus/strep throat
  • Gastroenteritis
  • Conjunctivitis
  • Asthma/bronchitis
  • Eczema/dermatitis/rashes/skin infections
  • UTIs
  • Referrals for chronic conditions needing to see a specialist like a paediatrician
  • Mental health
  • Advice about vaccinations or colic, poor sleeping or poor feeding
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Who can we treat?

Our doctors can help children under the age of 18 via a telehealth consultation requested by a parent or guardian.

If you have concerns about your child’s health and they are under three months of age you should take them for a face-to-face consultation with a doctor or if they have a fever then go straight to the emergency department. This is because very young children can deteriorate very quickly when they are unwell and should be seen by a doctor who can physically examine them.

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How to set up a family member account

Medical advice for parents

Our doctors have this advice for parents who have concerns about their child’s health.

  1. If your child has a fever (temperature greater than 38) and is less than three months-old you need to take them urgently to their GP or emergency department.
  2. If your child has a fever with a headache, neck stiffness, the light hurting their eyes and a non-blanching rash (when you press on it, it doesn’t fade) then you need to see your GP or go to hospital immediately.
  3. If your child has ongoing vomiting, lethargy and is having less than half their normal intake of fluids or normal nappy wetness they will need to be examined by their GP or at hospital.
  4. Most children with a chesty/moist/wet cough and a runny/blocked nose with no fever will have a virus and not a chest infection. Kids often get back-to-back viruses that can make their cough linger. They don’t need antibiotics. But if you are concerned, request a telehealth consultation.
  5. Ear infections are extremely difficult to diagnose via telehealth without an examination of your child’s ear. It is best to see a GP if you suspect your child has an ear infection.
  1. If your child has a sore throat without any other symptoms, it is unlikely to be bacterial and therefore will not require antibiotics. A bacterial throat infection will normally result in tonsillitis (enlarged red tonsils with white/yellow spots/patches), a fever, swollen glands and no cough.
  2. If your child has a virus for eg: gastroenteritis with vomiting and/or diarrhoea, they are at risk of getting dehydrated. An InstantScripts doctor can prescribe an anti-nausea medication.
  3. Regular reviews are very important with sick children as they can get better very quickly, but they can also get sicker very quickly. If your child has not improved within 48 hours, parents should call us again or see their GP.
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© InstantScripts
Level 19, 644 Chapel Street,
South Yarra VIC 3141

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