We operate a business providing (among other things) a secure platform generating pharmaceutical prescriptions for users following their completion of a short digital medical consultation. These services are provided to the customer either via a mobile application or at a terminal located within a pharmacy, cosmetic clinic or other health facility.
We collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned.
The types of personal information we collect or may collect includes names, dates of birth, email addresses, signatures, mailing addresses, residential addresses, Medicare numbers, health fund details; credit card details, payment and transactional information and some health information such as details of medications already prescribed and/or taken or to be taken by the individual, as well as medical history, together with any information we are required to collect by law. These may be collected in relation to customers wishing to obtain scripts, pharmacy staff, clinical staff including management and nursing staff and medical professionals including prescribing doctors.
For example, we collect personal information in circumstances including:
We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if you select such settings you may be unable to access certain parts of our site.
We hold personal information in our own encrypted, locally stored and secure databases. We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
However, unfortunately, the internet is not always a secure place and we cannot guarantee total security of your personal information in all circumstances.
When you provide personal information to us, you warrant that it is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the personal information we retain.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.
We will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which it may be used or disclosed in accordance with the Privacy Act.
We may use personal information for the purpose of marketing but only where such use complies with the Privacy Law and the Australian Privacy Principles in particular.
We use the personal information collected from you for the purpose it was provided or collected (as indicated above), including in the following ways:
All customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications that we might send you. If you request us not to send other electronic communications, we will also comply with that request to the extent reasonably practical.
We may disclose your personal information to any of our related group companies. They will only use it for the same purposes that we may under this policy. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing or offering goods and services to customers, where you have provided your consent.
Those persons and businesses may include:
We may also disclose your personal information to third parties outside our group of companies:
Except as above, we limit the information we provide to third parties to the information they need to help us and pharmacies provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.
We do not disclose personal information to business located outside Australia.
You have a right to access the personal information we hold about you and to raise concerns or complaints or ask for corrections. To raise privacy concerns, including to obtain a copy of the personal information we hold about you, please write to us at:
InstantScripts Pty Ltd
Level 19, 644 Chapel Street, South Yarra VIC 3141
Please provide sufficient detail about the personal information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
Last update: March 2019